Hyatt Zilara Riviera Maya is a luxurious all-inclusive resort located in the heart of the Riviera Maya. The resort is designed exclusively for adults and offers a range of amenities and activities to ensure a memorable stay. With its stunning beachfront location, world-class dining options, and exceptional customer service, Hyatt Zilara Riviera Maya is the perfect destination for couples and solo travelers looking for a relaxing getaway.

The resort features 307 spacious suites, each with a private balcony or terrace, and all offering breathtaking views of the Caribbean Sea or lush tropical gardens. The suites are elegantly decorated with contemporary furnishings and feature modern amenities such as flat-screen TVs, minibars, and high-speed internet. Guests can choose from a range of room categories, including swim-up suites, oceanfront suites, and presidential suites.

Hyatt Zilara Riviera Maya offers a variety of amenities and facilities to ensure a comfortable and enjoyable stay. Guests can relax by the pool, enjoy a massage at the spa, or take part in daily activities such as yoga, beach volleyball, and water aerobics. The resort also offers a range of dining options, including six restaurants and five bars, serving a variety of international cuisines and premium beverages.

Key Takeaways

  • Hyatt Zilara Riviera Maya is an all-inclusive resort designed exclusively for adults.
  • The resort features 307 spacious suites with modern amenities and breathtaking views.
  • Guests can enjoy a range of amenities and facilities, including pool, spa, dining options, and daily activities.

hyatt zilara riviera maya

Overview

Hyatt Zilara Riviera Maya is an all-inclusive, adults-only resort located in the heart of the Caribbean, Mexico. The resort offers a luxurious experience for guests seeking a romantic getaway or a peaceful retreat. With its stunning architecture, pristine beaches, and top-notch amenities, Hyatt Zilara Riviera Maya is the perfect destination for those looking for an upscale adults-only property.

The resort features 307 suites, each with a private balcony or terrace offering stunning views of the Caribbean Sea or the lush gardens. The suites are equipped with modern amenities such as flat-screen TVs, minibars, and luxurious bathrooms with rainfall showers and separate tubs. Guests can choose from a variety of room categories, including swim-up suites, oceanfront suites, and presidential suites.

Hyatt Zilara Riviera Maya offers an all-inclusive experience, which means that guests can enjoy unlimited food and drinks at the resort’s restaurants and bars. The resort features six restaurants, including a gourmet French restaurant, a Japanese restaurant, and a Mexican restaurant. There are also several bars, including a swim-up bar, a beach bar, and a rooftop bar.

The resort offers a wide range of activities and amenities for guests to enjoy. There are three infinity pools, a full-service spa, a fitness center, and a variety of water sports such as kayaking and snorkeling. The resort also offers nightly entertainment, including live music and shows.

Overall, Hyatt Zilara Riviera Maya is an excellent choice for those seeking an all-inclusive, adults-only resort in the Caribbean. With its luxurious accommodations, top-notch amenities, and beautiful location, it is sure to provide guests with a memorable and relaxing experience.

Accommodation

Hyatt Zilara Riviera Maya offers luxurious and comfortable accommodations for all guests. The rooms are designed to provide a relaxing and peaceful environment, with modern amenities and breathtaking views of the Caribbean Sea.

Room Types

There are several room types available at Hyatt Zilara Riviera Maya, each designed to meet the unique needs and preferences of guests. The room types include:

  • Zilara Junior Suite: These spacious suites feature a king-size bed, a separate living area, and a private balcony or terrace with stunning views of the ocean or the lush gardens.
  • Zilara Ocean View Junior Suite: These suites offer the same amenities as the Zilara Junior Suite, but with the added bonus of breathtaking views of the Caribbean Sea.
  • Zilara Oceanfront Junior Suite: These suites are located on the ground floor and offer direct access to the beach. They feature a king-size bed, a separate living area, and a private terrace with stunning views of the ocean.
  • Zilara Oceanfront Swim-up Junior Suite: These suites are located on the ground floor and offer direct access to a semi-private pool. They feature a king-size bed, a separate living area, and a private terrace with stunning views of the ocean.

Suites

For guests who want to indulge in the ultimate luxury experience, Hyatt Zilara Riviera Maya offers a selection of suites. The suites include:

  • Zilara Presidential Suite: This suite features a king-size bed, a separate living area, a dining area, a private terrace with a Jacuzzi, and stunning views of the Caribbean Sea.
  • Zilara Swim-up Presidential Suite: This suite is located on the ground floor and offers direct access to a semi-private pool. It features a king-size bed, a separate living area, a dining area, a private terrace with a Jacuzzi, and stunning views of the ocean.

All rooms and suites at Hyatt Zilara Riviera Maya come equipped with modern amenities, including a flat-screen TV, a minibar, a coffee maker, and complimentary Wi-Fi. The rooms are also fitted with luxurious bedding and linens, ensuring a comfortable and restful night’s sleep.

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Amenities and Facilities

Hyatt Zilara Riviera Maya offers a wide range of amenities and facilities to ensure guests have a comfortable and enjoyable stay. The resort features a variety of pools, a spa, and a fitness center.

Pool

The resort boasts several pools, including an infinity pool with stunning ocean views and a swim-up bar. The main pool is perfect for lounging and soaking up the sun, while the quiet pool offers a more tranquil atmosphere. Guests can also enjoy the beachfront pool, which is just steps away from the Caribbean Sea.

Spa

The resort’s spa offers a variety of treatments designed to help guests relax and unwind. From massages to facials, the spa has something for everyone. Guests can also enjoy the hydrotherapy circuit, which includes a sauna, steam room, and whirlpool.

Fitness Center

For those who want to stay active during their stay, the resort’s fitness center is fully equipped with cardio and weight training equipment. Guests can also participate in fitness classes, such as yoga and Pilates, or take a jog on the beach.

Overall, Hyatt Zilara Riviera Maya offers a range of amenities and facilities to ensure guests have a comfortable and enjoyable stay. Whether guests want to relax by the pool, indulge in a spa treatment, or stay active at the fitness center, the resort has something for everyone.

Dining Options

Hyatt Zilara Riviera Maya offers a variety of dining options to satisfy all tastes and preferences. From gourmet cuisine to casual bites, guests can enjoy a wide range of culinary experiences during their stay.

Restaurants

The resort features several restaurants, each with its own unique ambiance and menu. Guests can indulge in Mexican, Italian, Asian, and international cuisine, among others. Some of the most popular restaurants include:

  • Asiana: A contemporary Asian restaurant that offers sushi, teppanyaki, and other Asian-inspired dishes.
  • Pelicanos: A beachfront restaurant that specializes in seafood, ceviche, and other coastal dishes.
  • Spices: A buffet-style restaurant that offers international cuisine for breakfast, lunch, and dinner.

All restaurants require reservations, which can be made through the resort’s concierge.

Bars

Hyatt Zilara Riviera Maya features several bars, each with its own unique atmosphere and drink menu. From swim-up bars to rooftop lounges, guests can enjoy a variety of cocktails, beers, and wines. Some of the most popular bars include:

  • Tequileria & Cigar Club: A cozy lounge that offers a wide selection of tequila, cigars, and other spirits.
  • Martini Bar: A chic bar that specializes in martinis and other classic cocktails.
  • La Cantina: A lively bar that serves Mexican beer, tequila, and other regional drinks.

All bars are included in the all-inclusive package and offer unlimited drinks.

Room Service

Guests can also enjoy 24-hour room service, which offers a variety of dishes and snacks. From breakfast in bed to late-night bites, room service is a convenient and delicious option for guests who prefer to dine in their room. The room service menu includes items such as:

  • Continental breakfast
  • Club sandwich
  • Margherita pizza
  • Grilled salmon
  • Chocolate cake

Room service is included in the all-inclusive package and does not require additional fees.

Overall, Hyatt Zilara Riviera Maya offers a diverse range of dining options that cater to all tastes and preferences. Whether guests choose to dine in a restaurant, grab a drink at a bar, or order room service, they can expect high-quality food and drinks in a comfortable and elegant setting.

Activities and Entertainment

Hyatt Zilara Riviera Maya offers a wide range of activities and entertainment options for guests to enjoy during their stay. From relaxing on the beach to exploring the local area, there is something for everyone.

Nightly Entertainment

Guests can enjoy nightly entertainment at Hyatt Zilara Riviera Maya, including live music, shows, and performances. The resort’s theater hosts a variety of shows, from traditional Mexican dance performances to Broadway-style productions. In addition, there are several bars and lounges throughout the resort that offer live music and entertainment in the evenings.

Wine Tastings

For wine enthusiasts, Hyatt Zilara Riviera Maya offers wine tastings led by expert sommeliers. Guests can sample a variety of wines from around the world and learn about the different flavors and characteristics of each. These tastings are a great way to discover new wines and expand your knowledge of the world of wine.

Overall, Hyatt Zilara Riviera Maya offers a diverse range of activities and entertainment options for guests to enjoy during their stay. Whether you prefer to relax on the beach or indulge in a wine tasting, there is something for everyone at this luxurious resort.

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Reservation and Check-In Process

Availability

Hyatt Zilara Riviera Maya offers online booking through their website or over the phone. Guests can choose from various room types, including standard rooms, swim-up suites, and oceanfront suites. The website provides information on room amenities and rates, as well as available dates for booking. Guests can also check availability by calling the hotel directly.

Check-In

The check-in process at Hyatt Zilara Riviera Maya is straightforward and efficient. Guests are required to present a valid photo identification and a credit card for incidentals. The hotel offers express check-in for guests who have completed the online check-in process prior to arrival. The front desk staff is knowledgeable and friendly, providing guests with all the necessary information about their stay.

Special Requests

Hyatt Zilara Riviera Maya accommodates special requests, such as room location, dietary restrictions, and anniversary or birthday celebrations. Guests can make these requests during the booking process or by contacting the hotel directly. The staff is attentive and strives to make each guest’s stay as comfortable and enjoyable as possible.

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Overall, the reservation and check-in process at Hyatt Zilara Riviera Maya is efficient and hassle-free. The staff is knowledgeable and accommodating, ensuring that guests have a pleasant experience from the moment they arrive.

Payment and Cancellation Policies

Credit Card Usage

Hyatt Zilara Riviera Maya accepts major credit cards such as Visa, Mastercard, American Express, and Discover. Guests may use their credit cards to pay for their stay, as well as any additional charges such as room service, spa treatments, or excursions. The resort requires a valid credit card at check-in for incidentals and damages.

Cancellation Policy

Hyatt Zilara Riviera Maya has a flexible cancellation policy that varies depending on the rate plan selected. Guests can cancel their reservation up to 48 hours before the scheduled arrival date without incurring any penalty fees. However, some rate plans may have different cancellation policies, and guests are advised to review the terms and conditions carefully before booking.

In the event of a no-show or cancellation within 48 hours of the scheduled arrival date, the resort may charge a penalty fee equivalent to one night’s stay plus tax. This fee will be charged to the credit card on file.

Prices are subject to change without notice, and the resort reserves the right to modify its cancellation policy at any time. Guests are encouraged to contact the resort directly for the most up-to-date information regarding cancellation policies.

Overall, Hyatt Zilara Riviera Maya’s payment and cancellation policies are designed to provide guests with a hassle-free and enjoyable experience. By accepting major credit cards and offering flexible cancellation policies, the resort aims to make the booking process as easy and stress-free as possible.

Location and Transportation

Proximity to Nearby Towns

Hyatt Zilara Riviera Maya is located in the heart of Riviera Maya, a picturesque stretch of coastline on the eastern side of Mexico’s Yucatan Peninsula. The resort is situated just 20 minutes south of the vibrant town of Playa del Carmen, known for its lively nightlife, shopping, and dining scenes.

For those looking to explore the local culture, the charming town of Puerto Morelos is just a short drive away. This laid-back fishing village offers a glimpse into the authentic side of Mexico, with quaint cafes, artisan shops, and colorful markets to explore.

Airport Transportation

Hyatt Zilara Riviera Maya is conveniently located just 15 minutes south of Cancun International Airport. The resort offers a range of transportation options to get guests to and from the airport, including private transfers, shared shuttles, and rental cars.

Private transfers are the most convenient option for those looking to travel in style, with a dedicated driver waiting at the airport to whisk guests directly to the resort. Shared shuttles are a more budget-friendly option, with a comfortable van picking up multiple passengers from the airport and dropping them off at various hotels along the way.

For those looking to explore the surrounding area, rental cars are available at the airport for an additional fee. However, it’s worth noting that driving in Mexico can be challenging for those unfamiliar with the local roads and traffic patterns.

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Customer Service

Hyatt Zilara Riviera Maya is known for its exceptional customer service. The staff is friendly, helpful, and always willing to go above and beyond to ensure guests have a comfortable and enjoyable stay.

The servers in the restaurants are knowledgeable about the menu items and can make recommendations based on dietary restrictions or preferences. They are attentive to guests’ needs and make sure that their dining experience is top-notch.

The front desk staff is also very helpful and can assist with any questions or concerns that guests may have. They are knowledgeable about the resort and the surrounding area and can provide recommendations for activities and excursions.

Overall, the customer service at Hyatt Zilara Riviera Maya is exceptional, and guests can expect to be treated with the utmost care and attention throughout their stay.

Loyalty Program

World of Hyatt Points

The Hyatt Zilara Riviera Maya offers a loyalty program called World of Hyatt. This program allows guests to earn points for their stays, which can be redeemed for free nights, room upgrades, and other rewards. Members can earn 5 base points for every eligible dollar spent at Hyatt hotels, including the Hyatt Zilara Riviera Maya.

In addition to earning base points, members can also earn bonus points through promotions and partnerships. For example, members can earn bonus points for booking through the Hyatt website or for using a Hyatt credit card. Members can also earn points for dining at participating restaurants or for booking activities through Hyatt.

World of Hyatt has three tiers: Discoverist, Explorist, and Globalist. Members can earn status by staying at Hyatt hotels and earning qualifying nights or base points. Each tier offers its own set of benefits, such as free room upgrades, late check-out, and access to exclusive lounges.

Chase Sapphire Preferred

Another way to earn points for stays at the Hyatt Zilara Riviera Maya is through the Chase Sapphire Preferred credit card. This card allows cardholders to earn points for every dollar spent, including on travel purchases such as hotel stays. Points can be transferred to the World of Hyatt program at a 1:1 ratio, allowing cardholders to earn even more rewards for their stays.

In addition to earning points for hotel stays, the Chase Sapphire Preferred card also offers other travel benefits such as trip cancellation insurance, rental car insurance, and no foreign transaction fees. Cardholders can also earn bonus points for spending in specific categories, such as dining and travel.

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Overall, the World of Hyatt program and the Chase Sapphire Preferred credit card provide guests with multiple options for earning points and rewards for their stays at the Hyatt Zilara Riviera Maya.

Comparisons with Other Resorts

Secrets Capri

The Hyatt Zilara Riviera Maya is often compared to Secrets Capri, another popular all-inclusive resort located in the Riviera Maya region of Mexico. Both resorts offer luxurious accommodations, gourmet dining options, and a range of activities and amenities. However, there are some key differences between the two.

One major difference is the size of the resorts. Secrets Capri is a smaller resort with just over 290 rooms, while the Hyatt Zilara Riviera Maya is a larger resort with over 300 rooms. This can impact the overall feel of the resort, with Secrets Capri feeling more intimate and cozy, and the Hyatt Zilara Riviera Maya feeling more spacious and grand.

Another difference is the focus on romance. Secrets Capri is marketed as a romantic getaway for couples, with amenities like in-room Jacuzzis and a focus on couples’ activities. The Hyatt Zilara Riviera Maya, on the other hand, is marketed more towards adults in general, with a wider range of activities and a more lively atmosphere.

Other All-Inclusive Resorts

Compared to other all-inclusive resorts in the Riviera Maya region, the Hyatt Zilara Riviera Maya stands out for its luxurious accommodations and high-end amenities. The resort offers a range of dining options, including gourmet restaurants and casual cafes, as well as a variety of activities and entertainment options.

One area where the Hyatt Zilara Riviera Maya stands out is in its spa services. The resort’s spa offers a range of treatments and services, including massages, facials, and body scrubs. Guests can also enjoy access to the resort’s fitness center and yoga studio.

Overall, the Hyatt Zilara Riviera Maya offers a luxurious and upscale all-inclusive experience that is hard to beat. While there are other great resorts in the area, few can match the level of service, amenities, and overall quality of the Hyatt Zilara Riviera Maya.

Guest Reviews and Experiences

Guests at Hyatt Zilara Riviera Maya have nothing but positive things to say about their experiences at this luxurious resort. Many guests rave about the small and quaint atmosphere of the resort, which creates an intimate and personalized experience. The grounds are well-maintained and beautifully landscaped, providing guests with a serene and relaxing environment to enjoy.

The modern and stylish décor of the resort is also a highlight for many guests. The sleek design of the rooms and common areas creates a sophisticated and upscale atmosphere that is sure to impress.

The beach club is another standout feature of the resort. Guests love the private beach area, which is clean and well-maintained. The beach club also offers a variety of activities and amenities, including water sports and beachside dining options.

For those seeking ultimate relaxation, the Zen Spa is a must-visit. Guests rave about the spa’s tranquil atmosphere and the variety of services offered. From massages to facials, the spa has something for everyone.

Overall, guests at Hyatt Zilara Riviera Maya have had nothing but positive experiences. The resort’s small and intimate atmosphere, modern décor, beautiful grounds, beach club, and Zen Spa are just a few of the many reasons guests keep returning to this luxurious resort.

Frequently Asked Questions

What are some restaurants at Hyatt Zilara Riviera Maya?

Hyatt Zilara Riviera Maya has a variety of restaurants that offer a range of cuisines. Some of the options include Asiana (serving Asian cuisine), Pelicanos (serving seafood), Spice (serving Caribbean and Mexican cuisine), and Chefs Plate (a fine dining experience).

What is included in the all-inclusive package at Hyatt Zilara Riviera Maya?

The all-inclusive package at Hyatt Zilara Riviera Maya includes unlimited food and drinks, 24-hour room service, access to the fitness center and pools, and various activities and entertainment. Some of the activities include dance classes, beach volleyball, and live music performances.

Can you share some photos of Hyatt Zilara Riviera Maya?

Unfortunately, as an AI language model, I am not able to share photos. However, you can visit the Hyatt Zilara Riviera Maya website or search for photos online to get an idea of what the resort looks like.

Where is Hyatt Zilara Riviera Maya located?

Hyatt Zilara Riviera Maya is located in the Riviera Maya region of Mexico, on the eastern coast of the Yucatan Peninsula. It is approximately 20 minutes south of the town of Playa del Carmen and about 45 minutes from Cancun International Airport.

How does Hyatt Zilara Riviera Maya compare to Secrets resorts?

Hyatt Zilara Riviera Maya and Secrets resorts are both adults-only, all-inclusive resorts in the Riviera Maya region of Mexico. While they share some similarities, there are also some differences. Hyatt Zilara Riviera Maya is known for its luxurious and modern design, while Secrets resorts have a more traditional and romantic feel. Additionally, Hyatt Zilara Riviera Maya has a wider range of restaurants and bars, while Secrets resorts tend to have fewer options but higher quality food and drinks.

What was the previous name of Hyatt Zilara Riviera Maya?

Hyatt Zilara Riviera Maya was previously known as THE ROYAL Playa del Carmen. The resort underwent a rebranding and renovation in 2013 to become part of the Hyatt Zilara brand.