JoshKiwi.com is a travel booking website that has been gaining popularity among budget-conscious travelers. However, with so many online scams and fraudulent websites, it’s natural to question if Kiwi.com is a legitimate platform. In this article, we will answer the question “Is Kiwi.com legit?” and provide you with all the information you need to make an informed decision.
What is Kiwi.com? Kiwi.com is an online travel agency that specializes in finding the cheapest flights for its users. The website allows users to book flights, hotels, and rental cars all in one place. Kiwi.com has a user-friendly interface and offers a variety of features that make it stand out from other travel websites. But is it a trustworthy platform? Keep reading to find out.
Key Takeaways
- Kiwi.com is a legitimate travel booking website that specializes in finding the cheapest flights for its users.
- The booking process on Kiwi.com is user-friendly and offers a variety of features that make it stand out from other travel websites.
- Kiwi.com offers a guarantee that protects users in case of flight cancellations or delays.
What is Kiwi.com
Kiwi.com is an online travel agency that allows users to search and book flights, hotels, and rental cars. The site was founded in 2012 and is headquartered in the Czech Republic. Kiwi.com is known for its unique approach to booking flights, which involves combining flights from different airlines to create the cheapest possible itinerary for users.
The site is designed to be user-friendly, with a simple search function that allows users to input their desired travel dates and destinations. Kiwi.com also offers a range of filters that can be used to narrow down search results by price, airline, and other factors.
One of the key features of Kiwi.com is its “Kiwi Guarantee,” which promises to cover the cost of any flight or travel-related service that is cancelled or disrupted due to unforeseen circumstances. This includes flight delays, cancellations, and missed connections, as well as lost or delayed luggage.
Overall, Kiwi.com is a legitimate and reliable online travel agency that offers a range of services to help users find and book affordable travel options.
Booking Process on Kiwi.com
Kiwi.com offers a simple and straightforward booking process for flights, trains, and buses. The website is user-friendly and easy to navigate, making it easy for users to book their trips.
Flight Booking
To book a flight on Kiwi.com, users can simply enter their departure and arrival cities, travel dates, and the number of passengers. The website will then display a list of available flights, along with their prices and airlines. Users can choose their preferred flight and proceed to the checkout page, where they will need to enter their personal and payment details.
Kiwi.com also offers a “Nomad” feature, which allows users to book multiple flights in one booking. This feature is especially useful for travelers who want to visit multiple destinations in one trip.
Train and Bus Booking
In addition to flights, Kiwi.com also offers train and bus bookings. Users can enter their departure and arrival cities, travel dates, and the number of passengers to search for available train and bus routes. The website will then display a list of available routes, along with their prices and operators. Users can choose their preferred route and proceed to the checkout page, where they will need to enter their personal and payment details.
Overall, Kiwi.com’s booking process is straightforward and easy to use. Users can quickly search for and book their desired flights, trains, and buses with ease.
Features of Kiwi.com
Kiwi.com offers a range of features to make flight searches and bookings easier for its users. Some of the key features are discussed below.
Multi-City Feature
One of the standout features of Kiwi.com is its multi-city search functionality. This feature allows users to search for flights between multiple destinations in a single search, making it ideal for travelers planning complex itineraries. Users can add up to six destinations and specify the date range for the trip. The platform then searches for the best flight deals that match the specified criteria.
Price Alert
Kiwi.com’s price alert feature notifies users when the price of a flight they’re interested in drops. Users can set up alerts for specific routes or destinations and specify the price range they’re willing to pay. When the price drops within the specified range, the user receives a notification via email or the Kiwi.com app.
Search Radius
The search radius feature allows users to search for flights to a specific destination from multiple departure points within a certain radius. This feature is particularly useful for travelers who are flexible with their departure location and want to find the cheapest flights to a specific destination.
In addition to these features, Kiwi.com also offers a range of other services such as baggage information, rebooking options, and support for flight changes. The platform is easy to use and provides users with a range of flight options from various airlines. Kiwi.com also has a mobile app that users can download to stay connected and receive notifications about flight deals and updates.
Overall, Kiwi.com provides a comprehensive platform for flight searches and bookings, with a range of features designed to make the process easier and more convenient for users.
Kiwi.com Guarantee
Kiwi.com offers a guarantee to its customers which is designed to provide peace of mind when booking flights. The Kiwi.com Guarantee covers a range of scenarios, including flight cancellations, schedule changes, and delays.
If a flight is cancelled or delayed, Kiwi.com will work to find an alternative flight or provide a full refund. If a schedule change results in a missed connection, Kiwi.com will cover the cost of alternative travel arrangements. In the event of a delay, Kiwi.com will provide compensation to cover any additional expenses incurred by the traveler.
The Kiwi.com Guarantee also covers cases where a traveler needs to change their plans. If a traveler needs to change their flight, Kiwi.com will work to find alternative options at no additional cost. If a traveler needs to cancel their trip, Kiwi.com will provide a full refund.
Kiwi.com’s customer service team is available 24/7 to assist with any issues or complaints. The company is committed to providing reliable service and ensuring that customers have a positive experience.
While there may be some negative comments or complaints about Kiwi.com, the company’s guarantee and commitment to customer service make it a reliable option for travelers. The Kiwi.com Guarantee provides peace of mind and ensures that customers are protected in the event of any issues or complications with their travel plans.
User Experience and Reviews
Kiwi.com has a user-friendly website that allows customers to easily search for flights, accommodations, and other travel plans. Users can set up price alerts to track flight deals and plan their trips accordingly. The website also offers a feature called “Virtual Interlining,” which connects flights from different airlines to create a customized itinerary for travelers.
Kiwi.com has received mixed reviews from customers. Some have praised the website for its low prices and easy-to-use interface. Others have criticized the company for poor customer service and cancellations. Despite this, Kiwi.com has a high rating on Trustpilot, with an average score of 4.5 out of 5 stars.
Customers have reported issues with flight delays, schedule changes, and cancellations. However, Kiwi.com offers rebooking and compensation for these situations. The company also provides customer support through phone, email, and live chat.
Negative comments about Kiwi.com have been posted on Reddit and other online forums. Some users have claimed that the company is a scam or a low-quality online travel agency. However, Kiwi.com is a legitimate company based in the Czech Republic with offices in Barcelona, London, and Prague. It has also been connected with major airlines such as Ryanair.
Overall, Kiwi.com offers a range of services for travelers looking for cheap flights and connected itineraries. While some customers have had negative experiences with the company, it remains a popular choice for those looking to save money on travel.
Comparative Analysis
Kiwi.com Vs Skyscanner
When it comes to comparing Kiwi.com and Skyscanner, there are a few key differences to consider. While both sites offer flight searches and booking options, there are some notable variations in their services.
Firstly, Kiwi.com offers a multi-city feature that allows travelers to search for flights to multiple destinations at once. Skyscanner does not currently offer this feature. Additionally, Kiwi.com has a price alert system that notifies travelers when prices drop, while Skyscanner does not.
In terms of the booking process, Kiwi.com allows for easy rebooking and checking of information, while Skyscanner requires travelers to be redirected to the airline’s website for changes. Kiwi.com also offers a Kiwi Guarantee, which provides compensation for schedule changes and cancellations, while Skyscanner does not have a similar policy.
When it comes to customer support, both sites have options for contacting support, but Kiwi.com offers a live chat feature for immediate assistance. Skyscanner only offers email support. Kiwi.com also has a downloadable app for easy access to booking and notifications, while Skyscanner does not have an app.
Kiwi.com Vs Google Flights
Comparing Kiwi.com and Google Flights, there are some similarities and differences to consider. Both sites offer flight searches and booking options, but there are some variations in their services.
One key difference is that Kiwi.com offers a multi-city feature, while Google Flights does not. Additionally, Kiwi.com has a price alert system that notifies travelers when prices drop, while Google Flights does not have this feature.
In terms of the booking process, Kiwi.com allows for easy rebooking and checking of information, while Google Flights requires travelers to be redirected to the airline’s website for changes. Kiwi.com also offers a Kiwi Guarantee, which provides compensation for schedule changes and cancellations, while Google Flights does not have a similar policy.
When it comes to customer support, both sites have options for contacting support, but Kiwi.com offers a live chat feature for immediate assistance. Google Flights only offers email support. Kiwi.com also has a downloadable app for easy access to booking and notifications, while Google Flights does not have an app.
Overall, both Kiwi.com and Google Flights have their strengths and weaknesses. It ultimately depends on the traveler’s specific needs and preferences when choosing between the two platforms.
Conclusion
Kiwi.com is a legitimate travel booking platform that offers a unique approach to booking flights. The company’s Virtual Interlining technology allows travelers to book flights with multiple airlines, even if they don’t have a codeshare agreement. This feature can save customers money and provide more options for their travel plans.
While Kiwi.com has received some negative reviews and complaints from customers, the company has made efforts to address these issues. Kiwi.com has a responsive customer support team that is available 24/7 to assist customers with any issues or concerns they may have.
Overall, Kiwi.com is a reliable platform for booking flights. However, as with any travel booking website, it is important to read the terms and conditions carefully and understand the booking process before making a purchase. Customers should also be aware of any potential fees or restrictions that may apply to their booking.
In conclusion, Kiwi.com provides a valuable service for travelers looking to book flights with multiple airlines. The company’s innovative technology and responsive customer support make it a trustworthy option for those seeking affordable and convenient travel options.
Frequently Asked Questions
Is Kiwi.com a legitimate website for booking flights?
Yes, Kiwi.com is a legitimate website for booking flights. The company has been operating since 2012 and has a good reputation in the travel industry.
Are there any reported issues with Kiwi.com?
Kiwi.com has had some negative reviews and complaints in the past, but they have taken steps to address these issues. The company has a customer service team that is available 24/7 to help resolve any problems that may arise.
What are customers saying about their experiences with Kiwi.com?
Customer reviews of Kiwi.com are mixed. Some customers have had positive experiences with the website and its services, while others have had negative experiences. Some common complaints include hidden fees and poor customer service.
Is Kiwi.com a reliable source for finding the cheapest flights?
Kiwi.com is known for offering some of the lowest prices on flights, but it is important to do your own research and compare prices before booking. Kiwi.com also offers a “Price Alert” feature that allows customers to receive notifications when prices for certain flights drop.
Where is Kiwi.com headquartered?
Kiwi.com is headquartered in Brno, Czech Republic, but also has offices in Prague, Barcelona, and Belgrade.
Are there any pending legal actions against Kiwi.com?
There are no known pending legal actions against Kiwi.com at this time.