With the evolution of technology in the current world, the use of group chats among social circles has been growing rapidly. Due to the ease of communication, sharing of files, and other benefits, this concept has been adopted in the business world.
Take the example of a business that uses group chat to collaborate among team members and clients. According to experts, it is best to use a client portal with numerous features including group chat under one roof.
Now that you know what a group chat is, it is time to dive deeper to help you make the right decision for your business.
What Are the Features of a Business Group Chat?
As mentioned, using a client portal with a group chat feature increases the benefits your business will experience. To enjoy the tool to the fullest, here are the features to look for.
- Group and one-on-one chatting – The group chat feature in your client portal should also include one-on-one communication just in case the company wants to communicate with a specific client.
- File and media sharing – Apart from just texting to the group chat members, a good client portal should allow this feature to share files and media. This will increase efficiency and collaboration in the company.
- Security and privacy – All conversations and shared files and media between your teams and clients should be password protected. Furthermore, modern chat technology offering end-to-end encryption will keep communication safe. Check if your service provider is using an internet security protocol to be sure that you are safe.
- Statuses – A group chat feature that displays the statuses of all team members and clients helps the person communicating know who is online and who is not. This increases the efficiency of collaboration and communication in a business.
Who Benefits from Business Group Chat?
Well, every user benefits from a typical group chat. But in a business setup, both the business and the clients benefit in many unique ways.
First, collaboration among the team members and the clients becomes very easy. The tool allows the sharing of marketing or product information with many clients at the same time. For example, shared files and media could include a branded poster and a video. When there is a need to send critical information fast, a group chat will be the ideal platform.
Additionally, there is the advantage of having an open discussion and brainstorming among the members of a group chat. Any person can join the conversation and share their ideas openly. This benefits both the company and members who may have made an open inquiry.
Lastly, it is worth mentioning that the high level of security in a cloud-based group chat tool protects both information and files. This builds the reputation of the company especially when data integrity is maintained.
From the above insights, it is clear that any business should make use of a client portal with a group chat feature. It has many benefits for a business especially when you choose one with the features we have just mentioned.